CUSTOMER SUPPORT
Bertazzoni is committed to providing the best customer service possible.
If you have an issue with a Bertazzoni product please email cservice@capital.com.sg or call us on (65) 6288 9190.
WARRANTY CLAUSE
The Bertazzoni Products are covered by a repair warranty for a period of two (2) years from the date of delivery.
This warranty covers only defects in materials or workmanship that affect the proper functioning of the Product. Bertazzoni’s primary obligation under this warranty is to repair or replace defective parts or components. If repair is not feasible, Bertazzoni will provide a reasonable alternative solution to resolve the issue.
The warranty expressly excludes the following:
a. Improper installation or installation not in accordance with Bertazzoni’s guidelines;
b. Misuse, negligence, or abuse;
c. Damage caused by external forces, including but not limited to accidents, power surges, fire, pests, water ingress, or natural disasters;
d. Cosmetic issues, including but not limited to scratches, dents, discoloration, or other aesthetic defects that do not affect functionality;
e. Consumable or limited-life components, including but not limited to light bulbs or filters.
This warranty is valid only for the original purchaser and is non-transferable. Warranty service must be carried out exclusively by Bertazzoni’s authorised service providers.